Terms and Conditions

Scope

What these terms cover.

These terms cover your use of this website. They are not the contract for delivery work.

Engagements are governed by a separate signed agreement covering scope, price, timeline, acceptance, intellectual property, confidentiality, warranties and liability. Where anything on this website conflicts with that agreement, the signed agreement wins.

We publish the principles below because clients reasonably want to know how we contract before they start a conversation, not after.

Using this website

You may read, print and share this site for your own business purposes. You may not copy its content to republish it as your own, scrape it at a scale that affects availability, or attempt to gain unauthorised access to any part of it.

We try to keep the site accurate and available, but we do not guarantee it will be uninterrupted or error free. Pages describing services are a description, not an offer capable of acceptance.

Links to other websites are provided for convenience. We are not responsible for their content or their privacy practices.

Read, print and share for business purposes
Do not republish our content as your own
Service descriptions are not a binding offer
External links are not endorsements

Intellectual property on this site

The text, structure, design and code of this site belong to SmartLink Services unless stated otherwise. Third party names and marks that appear here, including platform and vendor names, belong to their respective owners and are used to describe the technologies we work with.

Naming a platform does not imply that its owner endorses us, beyond any partner relationship that is separately stated on the credentials section of the site.

If you believe something on this site infringes your rights, contact us with the detail and we will investigate promptly.

Site content belongs to SmartLink Services
Third party marks belong to their owners
Platform names describe capability, not endorsement
Infringement reports are investigated promptly

How engagements are scoped and priced

Work starts from a written scope. Fixed price suits work that can be specified in advance. Time and materials suits work where the shape becomes clear as it progresses, such as investigation or open ended support. Retainers suit ongoing support and enhancement.

We will tell you which model fits, including when a fixed price would require so much contingency that time and materials is cheaper for you.

Changes to agreed scope are handled through written change control with the cost and schedule effect stated before the work proceeds. Verbal changes create disputes, so we do not rely on them.

Written scope before work starts
Fixed price, time and materials, or retainer
Change control in writing, with cost and schedule impact
No work proceeds on a verbal change alone

Acceptance and warranty

Deliverables are accepted against written acceptance criteria agreed at the start rather than judged by impression at the end. Defects found during a warranty period that fall inside the agreed scope are fixed at our cost.

Work that is outside the agreed scope, however reasonable it may be, is a change rather than a defect, and is quoted as one.

Where a defect arises from an underlying platform rather than our work, we help pursue it with the vendor and are transparent about which category it falls into.

Acceptance criteria agreed before build
In scope defects fixed at our cost in warranty
Out of scope requests are quoted as changes
Platform defects pursued with the vendor

Ownership of what we build

Custom code and configuration built specifically for you is yours on payment, together with the documentation needed to maintain it. That is the default position and we do not treat it as a concession.

We retain ownership of our own pre-existing tools, libraries and methods, and grant you the licence needed to use them within the delivered system.

Third party software keeps whatever licence its vendor sets, and we tell you what those licences require rather than leaving you to discover them.

Custom work is yours on payment, with documentation
Our pre-existing tools stay ours, licensed for your use
Third party licence terms explained up front

Confidentiality

We treat client information as confidential by default, whether or not a separate confidentiality agreement is in place, and we will sign yours if you prefer your own wording.

We do not name clients publicly without permission. Where a case study would be useful to both sides, we ask first and let you approve the wording.

Our staff and any subcontractors are bound by equivalent obligations, and access to your systems is limited to the people who need it.

Confidential by default, before any agreement is signed
No client is named publicly without permission
Case studies are approved by you before publication
Subcontractors carry equivalent obligations

Limits of what we take on

We deliver software, data and AI work. On data centre facilities, networking hardware and end user devices we advise and coordinate your existing suppliers rather than quoting for the work ourselves.

We are not a tax adviser, a safety consultancy, an audit firm or a law firm. Where an engagement touches those areas, such as digital invoicing obligations or safety record keeping, we build the systems that hold and evidence the requirement and work alongside your own professional advisers on interpretation.

We would rather turn down work that sits outside this boundary than accept it and manage the consequences later.

Software, data and AI delivery is the scope
Infrastructure and hardware are advisory and coordination
Not a tax, safety, audit or legal adviser
Work outside the boundary is declined, not absorbed

Liability

Liability for delivery work is set in the signed agreement for that engagement, normally by reference to the fees paid, with the usual exclusions for indirect and consequential loss and the usual carve outs for matters that cannot be limited by law.

For this website, we exclude liability for loss arising from reliance on general information published here, because it is general by nature and cannot account for your circumstances.

Nothing in these terms limits liability where the law does not allow it to be limited.

Engagement liability is set in the signed agreement
Website content is general information, not advice
Statutory rights are not affected

Governing law

These website terms are governed by the laws of Pakistan, and the courts of Karachi have jurisdiction over any dispute about them.

Engagement agreements may specify a different governing law and forum where the client's circumstances require it, and that is a normal part of negotiation rather than an obstacle.

We prefer to resolve disagreements by discussion first, and in practice most are resolved that way.

Website terms governed by the laws of Pakistan
Engagement agreements may specify another forum
Disagreements are discussed before they are escalated

Contact

Questions about this policy.

If anything here is unclear, or you want to exercise a right described on this page, write to us and we will respond. Contact details are on the contact page and in the footer of every page on this site.

This version is current as of September 2026.

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