What to include in your first message.
The more specific you are, the more useful the first reply will be. Which system, which process, roughly how many users or sites, and what is driving the timeline. If there is a deadline behind it, say what it is tied to.
What happens after you send it.
A consultant who works on the relevant practice, not an account manager reading from a script. If your message is about Oracle performance, the reply comes from someone who has tuned databases.
Within one working day in normal circumstances. If the matter is a live production issue, call the office rather than waiting on email, because the phone is the faster route to someone who can help.
No. The initial consultation is where we work out whether there is a sensible engagement here at all. Paid work starts only once scope is agreed in writing.
We will say so and, where we can, point you toward the kind of firm that is. Taking on work we are not suited to is bad for both sides and tends to be discovered late.
Yes, and it is a normal request in this kind of work. Send yours over or ask for ours, and we can have it in place before any detail is discussed.