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Accessibility Statement

What we have built into this site for accessibility, what we know is imperfect, and how to tell us when something does not work.

Our position

An honest statement rather than a badge.

Accessibility statements are often written as a claim of full compliance. We would rather describe what we have actually done, what we are still working on, and how to report a problem.

We aim to meet the Web Content Accessibility Guidelines version 2.1 at level AA. That is the target we design and test against, and where we fall short of it we would like to know.

This site also carries an accessibility widget, in the corner of every page, offering text size adjustment, higher contrast, link highlighting, a more readable typeface, increased spacing and reduced motion. Your choices are remembered on your own device and are never sent to us.

01

What is built in

The site uses semantic headings in a sensible order, so a screen reader can navigate by structure rather than by guesswork. Interactive elements are reachable and operable by keyboard, and the focus indicator is visible rather than suppressed.

Colour contrast in body text and interface elements is checked against the AA thresholds, and colour is never the only way information is conveyed.

Images that carry meaning have alternative text. Images that are purely decorative are marked so that assistive technology skips them instead of reading noise.

  • Semantic heading structure throughout
  • Full keyboard operation with a visible focus indicator
  • Contrast checked against AA thresholds
  • Meaningful images have alternative text
02

Motion and animation

Several sections use movement, including a delivery timeline that advances on its own and carousels that rotate. All of them pause when you hover, focus or interact with them, and none of them move faster than the content can be read.

If your operating system is set to reduce motion, we respect that setting and the automatic movement does not start.

The accessibility widget also offers a reduced motion option, so you can turn it off for this site alone without changing your system settings.

  • Automatic movement pauses on hover, focus and interaction
  • The reduced motion system setting is respected
  • A per site reduced motion option in the widget
03

Where we know we fall short

Long data tables and complex diagrams are the hardest parts of any technical site to make genuinely accessible, and ours are not yet where we want them.

Documents linked from the site, particularly any produced by third parties, may not meet the same standard as the pages themselves.

We list these rather than hiding them, because an accessibility statement that admits nothing is not much use to anybody.

  • Complex tables and diagrams need further work
  • Third party documents may not meet the same standard
  • Known gaps are listed rather than omitted
04

Telling us about a problem

If something on this site does not work with your assistive technology, tell us. Describing the page, what you were trying to do and what happened is enough, and technical detail is welcome but not required.

We treat accessibility reports as defects rather than suggestions, and we will tell you what we found and what we changed.

If you need information from this site in a different format, ask and we will provide it.

  • Report the page, the intention and the outcome
  • Reports are treated as defects, not suggestions
  • Alternative formats provided on request
Contact

Questions about this policy.

If anything here is unclear, or you want to exercise a right described on this page, write to us and we will respond. Contact details are on the contact page and in the footer of every page on this site.

This version is current as of September 2026.

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